Terms and conditions

1: The validity of the terms and conditions
Our deliveries, performance and offers are carried out on the basis of these terms. They are valid for the sales of our products unless otherwise specifically agreed with the Client in a written form.


2: Offers and prices
2.1. Our offers remain unconditional and without obligation.
2.2. All prices are excluding VAT and the taxes based on EU legislation. Client shall be responsible for paying additional taxes arising from his local legislation on his own cost.


3: Orders – payments – delivery conditions
3.3. Client shall pay for each delivery as described below:
3.3.1. 100% of the Order amount shall be paid before the planned delivery date.
3.3.2. Payments shall be done in Euros to our bank account. Payment shall be net of any deduction e.g. all duties and taxes including VAT and all remuneration or commission, in particular, charged by banks.
3.4. In case Client is late with payments according to Article 3.3, we shall have a right to postpone the delivery till 100% of Order amount is received to our bank account.


4: Use of the products
4.1. The Client shall be solely liable for operations performed using the products. We dissociate from any actions or losses arising from the use of the products by the Client, including illegal use of the products against the legislation of the country, where the actions were performed.


5: Trademark and copyright
5.1 Some part of page content is intended only for educational purposes. All mentioned names and rights belong to the owner. All logos & trademarks are the property of their respective owners.

5.2 We are not selling any software. All mentioned information regarding the software is only for educational purpose.


6: Warranty – after sales service
6.1. We shall guarantee the products against malfunction for a period of 12 (twelve) months -24 (Twenty-four) months, depend from product type, what must be asked from sales department assistant before purchase, as of the date of delivery to the Client. This warranty shall cover parts. It does not cover products damaged by incorrect use or handling or use or handling not in accordance with accepted practice or with the instructions given by us. Likewise, it does not cover products that have been modified or repaired without prior written authorization from us.
6.2. We shall provide the repair service for the products. Products shall not be modified or repaired by other entities without prior written authorization from us.
6.3. Support requests regarding the products shall be sent to us via e-mail to support@granditeka.eu

6.5. All questions regaring warranty shall be sent to us via e-mail: warranty@granditeka.eu
6.6. In case there is a need for repair of the products, Client shall send it to us for repair. If the warranty does not cover the repair, we shall invoice the Client for the repair for the amount agreed separately.
6.7. The penalty for hardware disassemble is applied. In every case, we will inform the client about our decision.


In addition to any other limitations and exclusions in this warranty, we are not responsible for, and this warranty does not cover:
• usage in the manner other than its original purpose;
• failure or defects due to accident;
• damage device while doing device firmware updates incorrectly;
• damage device while using non proper power source, powering up from external power source;
• damage device while using it with non proper cables and adapters or other accessories;
• damage device while using it in conditions not compatible with conditions described in device user manual instructions.


7: Product return policy
7.1. We are selling professional diagnostic equipment and tools intended for professional use. We can help you to solve problems if something is not working, but if it’s working and you don’t know how to use it we can’t assist you with this. Our experienced specialists will assist with all possible information, but basics of electrical works must be known to use professional equipment. Due to this we do not accept returns, and we do not make refunds. If the equipment is not working properly, we will repair it or change it to another working unit. It is your responsibility is to ensure the product meets your requirements before buying. If you not convinced that product meets all your requirement, please do not buy any equipment.

8: Force majeure
8.1. In case of force majeure, any party (we or Client) acknowledges fully or partially not to be able to perform his obligations, this party shall immediately notify in a written form about the force majeure and present their description.


9: Dispute resolution
9.1. Disputes shall be, in first hand, settled on the basis of mutual negotiations based on goodwill. Should amicable settlement fail within a reasonable period of time, the dispute shall be settled in the court under our local country legislation.